Shipping & Damaged Product Guarantee

All orders are processed and dispatched within 2-3 business days of order confirmation. Shipping is free on all orders, and a tracking number is sent to your email as soon as your package is on its way.

If your item arrives damaged or defective, you are entitled to a replacement or a full refund, backed directly by our supplier. This guarantee covers exclusively damage caused in transit and factory defects.

This guarantee does not cover returns due to change of mind, personal preference, or any reason other than transport damage or manufacturing defects. For this reason, sales of items that arrive in good condition are final.

Contact us within the first 48 hours of delivery at maclencollection@gmail.com, including your order number and a photograph of the item and its packaging. Once verified, we will arrange your replacement or refund at no cost to you.

Approved refunds are processed within 5–10 business days to the original payment method used for the purchase.

Questions about your order or this guarantee? Write to us anytime at maclencollection@gmail.com — we'd love to hear from you.