Returns & Refunds Policy

Returns are accepted within 15 days of receiving your order. Requests submitted after this period may not be eligible for a refund.

If your order arrives damaged, defective, or different from the product you ordered, please contact us within the first 48 hours of delivery, including a photograph of the item and its packaging as evidence. We will arrange a replacement or full refund at no cost to you.

To be eligible for a return, products must be returned unused and in their original packaging, with all accessories and documentation included. Items that show signs of use may not be accepted.

Return shipping costs are the responsibility of the customer, except when the return is due to our error (a damaged or incorrect product). In such cases, MACLEN will cover the return shipping.

To start a return, contact our customer service with your order number and the reason for the return. We will respond with instructions and the return address. You may reach us through our Contact page or by email.

Once we receive and inspect the returned item, your refund will be processed within 5–10 business days to the original payment method. Original shipping fees are non-refundable unless the return is due to our error.

We do not offer direct exchanges. To exchange a product, please return the original item for a refund and place a new order.

For any questions about returns or refunds, contact us through our Contact page or by email.